Shipping & Refund Policy
WORKOUT BURNER™ is located in the United States. All orders will be shipped via USPS Free Standard Shipping. Once order is shipped, you will receive a tracking number to your email address provided with your order.
Refund & Replacement:
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours.
Our store does not accept Returns or Exchanges, once an item has been received, it cannot be returned. We can only offer you replacements at no additional cost if it falls under the below criteria:
Items are faulty – damaged/broken or soiled upon arrival. Parcels that are lost in transit.
WORKOUT BURNER™ will not be held liable for any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in the mail or other mishaps from happening.
If you have other concerns, please contact our Customer Service via email at firstname.lastname@example.org
RETURN TO SENDER PACKAGES:
WORKOUT BURNER™ will not be held liable for packages that are returning to the sender. Customers are advised to carefully enter the correct addresses otherwise, the package will not be delivered.
Once the item is received, we can repack, relabel, and reship them however you need to understand that doing so requires an additional cost. Processing and shipping cost is usually half the order total…so please be careful about the information that you provide. If you think you have entered a wrong address, you need to contact us immediately in order to correct the mistake.
Can I cancel my order(s)? Yes. Cancellations must be made within 12 hours of order placement. Send us an email within 12 hours and let us know the reason why you wish to cancel your order.
We do not accept cancellation of orders outside the 12 hour window and/or because of the Standard Shipping reason. Please note that our Standard Shipping is posted in each product’s description hence all customers should be aware of this before concluding an order.
All refunds will be processed within 24-48 hours before the fund reflects on a customer’s bank account.
Note: Our team will inspect/verify the photo(s) before we issue out a replacement. WORKOUT BURNER™ reserves the right to refuse any replacement and refund if it does not meet the above criteria.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of these and still have not received your refund yet, please contact us through submitting a ticket at email@example.com
Please make sure to contact us via email before sending the package.